Shipping & Return Policy

Freight Fee & Tax Fee
Freight fee:
The freight is calculated according to your shipping address and the weight of the goods.
Please refer to the product page to select your country for specific expenses.
The Online System will calculate the shipping cost for you automatically.

Tax Fee:
★ All our goods are tax inclusive products, and the tax is borne by yearparts. Buyers are not subject to additional commodity tax.
★ The Customs Tax fee is charged by your Local customs.When you receive the notification from the local customs, they will notify
you to pay the customs duties.
If you use express delivery when receiving goods. This fee may be charged by the express company and paid by the express company
to the customs. So when you receive the extra charge from the express company. It's actually a tariff.

Shipping Warranty:
We usually handle the order with 1-3 workdays Worldwide due to the time jag.by DHL,UPS,TNT,FEDEX,YANWEN,SF Express.
10-15 workdays heavy parts by Sea.

Shipping Method	Handle Time	Shipping Time & Delivery Time	Delivery Method
By Express	1-3 Workdays	To USA 3-6 Workdays,To Other countries 3-8 Workdays(DHL,FEDEX,UPS,YANWEN,SF Express,By Air)	Door to Door
By Air	1-3 Workdays		To Air Port
By Sea	10-15 Workdays	20-25 Workdays to US,Others take 25-50 Workdays	To Sea Port

Tracking a Package:
After Shipped,There a email be sent with the tracking#and track the route of goods(Please make sure your Email address is correct)
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: Contact us

Warrany Policy:

Note:
★ Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
★ Before return,please confirm with us. we will give you a shipping address once confirmming the problem.
Buyer will be responsible for any risks or costs without our permission.
★ Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
★ The Warranty Policy fits for all products except some products which state the warranty specially in description.
★ If the buyer order a wrong part for his own reason, buyer need to bear the round-trip freight and import and export duties.

Problem Details	Warranty Time	Treatment	Responsibility for Charge	Remark
Quality Problem	Within 1-7 days after receiving package	Buyer: Submit a complaint(Mail to [email protected] and Return the items to Seller's assigned address by EMS or Post.	Return Ship Cost: Seller	Any costs because of customer's wrong operation leads to return will be responsible by the buyers.Please return within 15 workdays after Signed or 30 workdays after shipped.
			Resend Ship Cost: Seller
		Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)	Repair Charge: Seller
			Replace Parts Charge: Seller
	Within 8-14 days after receiving package	Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing	Return Ship Cost: Buyer
			Repair Charge: Seller
		Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)	Repair Charge: Seller
			Replace Parts Charge: Buyer
	Within 15 days to 1 year after receiving package	Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing	Return Ship Cost: Buyer
			Resend Ship Cost: Buyer
		Seller: Repair it.	Repair Charge: Seller
			Replace Parts Charge: Buyer
Lost In The Delivery	30 days after shipping	Buyer: Submit proof to seller	New Product Cost: Seller
		Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer	Resend Ship Cost: Seller
Customs Problem		Buyer: Finish customs clearance when import	Customs Duties or Agent Fees: Buyer
		Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems: Broken, Incomplete, Wrong Address	within 7 days after receiving package	Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.	Return Ship cost: Buyer
			Resend ship cost: Buyer
		Seller:Ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.	Repair Charge: Seller
			Replacement Charge: Buyer
Received Wrong Items	within 3 days after receiving package	Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days	Return Ship cost: Seller
		Seller: Arrange shipment for the correct items	Resend ship cost: Seller
Man-made Damage: (update machine online, dismantle the equipment)	within 1 year	Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post	Return Ship cost: Buyer
			Resend ship cost: Buyer
			Repair Charge: Buyer
			Replacement Charge: Buyer
Buyer Reason(buy a wrong parts or others)		Return or exchange.You can send it back to us with the original condition within 15 workdays after Signed or 30 workdays after shipped.We will repaire or exchange new one for you.Round-trip freight and import tariff should be negotiated by phone and email together.

Technical Service:

1. If you have technical problem with the product you received from us, please contact us online or by email: Contact us

2. Remote help service: If your problem needs to be solved by remote help by our engineer, please Contact us