Chinese New Year Holiday from 15th to 30th,Will be shipped before 18th,Orders received during the holidays will be shipped after the holidays!

Shipping & Return Policy

Freight Fee & Tax Fee

Freight fee:
The freight is calculated according to your shipping address and the weight of the goods. Please refer to the product page to select your country for specific expenses.
The Online System will calculate the shipping cost for you automatically.

Tax Fee:
All our goods are tax inclusive products, and the tax is borne by yearparts. Buyers are not subject to additional commodity tax.
★ The Customs Tax fee is charged by your Local customs.When you receive the notification from the local customs, they will notify you to pay the customs duties.
   If you use express delivery when receiving goods. This fee may be charged by the express company and paid by the express company to the customs. So when
   you receive the extra charge from the express company. It's actually a tariff.

 

Shipping Warranty:

We usually handle the order with 1-3 workdays Worldwide due to the time jag.by DHL,UPS,TNT,FEDEX,YANWEN,SF Express.10-15 workdays heavy parts by Sea.

Shipping Method Handle Time Shipping Time & Delivery Time Delivery Method
By Express 1-3 Workdays To USA 3-6 Workdays,To Other countries 3-8 Workdays(DHL,FEDEX,UPS,YANWEN,SF Express,By Air) Door to Door
By Air 1-3 Workdays To Air Port
By Sea 10-15 Workdays 20-25 Workdays to US,Others take 25-50 Workdays To Sea Port

 

Tracking a Package:

After Shipped,There a email be sent with the tracking#and track the route of goods(Please make sure your Email address is correct)
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: Contact us

 

Warrany Policy:

Note:
Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
Before return,please confirm with us. we will give you a shipping address once confirmming the problem.
Buyer will be responsible for any risks or costs without our permission.
Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
The Warranty Policy fits for all products except some products which state the warranty specially in description.
If the buyer order a wrong part for his own reason, buyer need to bear the round-trip freight and import and export duties.

Problem Details

Warranty Time

Treatment

Responsibility for Charge

Remark

Quality Problem Within 1-7 days
after receiving package
Buyer: Submit a complaint(Mail to [email protected] and Return the items to Seller's assigned address
by EMS or Post.
Return Ship Cost: Seller Any costs because of customer's wrong operation leads to
return will be responsible
by the buyers.Please return within 15 workdays after Signed or 30 workdays after shipped.
Resend Ship Cost: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Seller
Within 8-14 days
after receiving package
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship Cost: Buyer
Repair Charge: Seller
Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) Repair Charge: Seller
Replace Parts Charge: Buyer
Within 15 days to 1 year
after receiving package
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Return Ship Cost: Buyer
Resend Ship Cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost In The Delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem Buyer: Finish customs clearance when import Customs Duties or Agent Fees:
Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
Broken,
Incomplete,
Wrong Address
within 7 days after
receiving package
Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. Return Ship cost: Buyer
Resend ship cost: Buyer
Seller:Ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. Repair Charge: Seller
Replacement Charge: Buyer
Received Wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage: (update machine online, dismantle the equipment) within 1 year Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Buyer Reason(buy a wrong parts or others) Return or exchange.You can send it back to us with the original condition within 15 workdays after Signed or 30 workdays after shipped.We will repaire or exchange new one for you.Round-trip freight and import tariff should be negotiated by phone and email together.

 

Technical Service:

1. If you have technical problem with the product you received from us, please contact us online or by email: Contact us

2. Remote help service: If your problem needs to be solved by remote help by our engineer, please Contact us